Posts by: JP Werlin

In Sales, Manners Matter

The one thing that leaves me utterly shocked time and time again is the lack of manners and human consideration from some sales people.

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New Update: Re-designed Admin Page

Screen shot 2010-04-02 at 8.48.14 AMLaunched this weekend, a new and
improved Admin Page that provides a simple way to manage your account.

 

At PipelineDeals we’re always
creating new additions and updates to our tool that will improve the overall
ease of use for our customers. Most importantly we take the time to make the
functionality within our tool that our customers use the most, as easy to use
as possible. Our latest improvement tackled the Admin page. The Admin page serves
as the “mother board” to customize account settings such as, Colors &
Branding, Deal Stages, Note Categories, Sources, Deal Custom Fields, Lead
Statuses, To-do Templates and much more.

 

This page also allows for access to
Billing & Invoices as well as detailed information about PipelineDeals
API.  With the new design in place,
the Admin page now provides simple access to key functionalities available in
your account – allowing you to make any necessary changes quickly and easily.

 

Videos & FAQs

For additional help, watch the
updated videos on each of the pages in the Admin set up process. Each video
focuses on a specific set up process and takes you through a step-by-step
tutorial for how to customize and make adjustments to your account. For
additional information we’ve created a list of specific FAQs relating to each
of the Admin set up topics. 

 

If you have any questions about any
of these new features, please join us for our weekly webinar on Tuesday’s at 2
p.m., by going to the Admin tab and clicking the Sign Up Now button.

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Making Something Hard Look Easy

At PipelineDeals, we talk to many companies each week who are working hard to win more business.  Inevitably we learn about how they think about their customers, their competition and themselves. It is a great side benefit to building software for businesses, we get a special and intimate look into different industries and business models from around the world.

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Making Something Hard Look Easy

At PipelineDeals, we talk to many companies each week who are working hard to win more business.  Inevitably we learn about how they think about their customers, their competiton and themselves. It is a great side benefit to building software for small businesses, we get a special and intimate look into different industries and business models from around the world.

This week I had the opportunity to take my family to see the launch of the Space Shuttle Endeavour from the Kennedy Space Center in Cape Canaveral, Florida. Below is a picture taken by my wife, Christine, from our vantage point. The first night the launch was scrubbed but we were fortunate to see the last scheduled night launch of the Space Shuttle. In one word the launch was powerful – on many levels.

What was equally powerful was the lesson here for businesses – the ability to make something that is hard look easy. The variables associated with a Space Shuttle Launch are mind-boggling – from mechanical, to logistical to people – anything can go wrong, unforeseen circumstances that carry weighty consequences can crop up at anytime. NASA has handled this process exceedingly well, so well in fact many of us take Shuttle launches for granted.

NASA has made shuttle launching look easy to its customers who are arguably the tax paying public. It begs the question, what can you do with your company that will leave your customers with the same impression? If you can do something hard for your customers and make it look easy, you will win their business the next time around. Hard things can solve problems, deliver a service or create a product that exceeds your customers expectations. By making it look easy you will inspire confidence in your mastery of your craft. NASA has taken this concept to another level entirely, but stop and think what is it that your business does which is "hard" and how can you make it look easy?

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PipelineDeals is Hiring!

Position Title– Client Specialist

Hours– Full Time

Compensation– Commensurate with Experience

Location– West Chester, PA (EST)

About PipelineDeals– Founded in 2006, we’re a self funded and profitable company now doing business in over 80 countries. As we continue to grow we recognize customer service as a core value and key to our future success. If you obsess about helping people and want to make a difference where you work, join us today!

Overview of Position– As a Client Specialist for PipelineDeals, you will set the foundation for an exciting and dynamic career with a leading creator of software for sales teams. In this role, you will learn our entire application from the ground up and have the opportunity to work directly with our clients from day one. We’re looking for someone to take command of our support commitments and help build a scaleable foundation to accommodate our rapid growth. With this opportunity, you will thrive in an environment that has ample room for long-term career growth, recognition, and personal development. 

Responsibilities– The ideal candidate will provide technical assistance to PipelineDeals clients. They will answer questions and resolve issues for Clients via telephone, email, Skype and other methods. They will provide assistance to ensure adoption of our software by helping with setup questions, customization, and general customer support. Additionally, they will help the development team by conducting QA testing and suggesting improvements. Furthermore, special emphasis should be placed on the ability to maintain and update our FAQ’s with current and rich content. Finally, they will contribute to our future support efforts and help design a scaleable set of resources to provide the best experience possible for our clients.

Priorities

  • Proactively solve Client problems.
  • Answer Client questions in full detail.
  • Communicate with management on Client needs and issues. 
  • Develop and implement methods to improve Client satisfaction.
  • Follow up with Clients for satisfactory response.
  • Identify and recommend improvements to the product and our processes.

Communication

  • Answer and reply to telephone and Skype calls.
  • Respond to all support tickets within 24-hours of their submission.
  • Welcome all new Clients with an email. 
  • Communicate urgent problems immediately.
  • Advocate for features based on Client feedback.
  • Give prospective Clients online tours of the product. 

Requirements

  • Excellent written and oral communication skills.
  • Strong relationship and problem solving skills. 
  • Experience with online tools and web applications (Gmail, Twitter, gotomeeting, CRM Software, EXCEL).
  • A desire to satisfy client questions and concerns.
  • Background in customer support a plus.
  • Experience with ZenDesk a plus.
  • Personable, patient, and outgoing. 
  • Ability to excel in a dynamic, fast-paced environment. 

Thank you for your consideration,

Please submit CV’s to Nicolas Cary: niccary[a.t.]pipelinedealsco.com

P.S. NO RECRUITERS! 

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