DependableIT specializes in providing premium contact centre services for cable companies and internet service providers. They looked at several CRM to handle sales, including SalesForce, before deciding to use PipelineDeals. We spoke with Business Development Manager and Sales Ninja Kevin Johnson about why they chose PipelineDeals.
Tell us a little bit more about DependableIT and your industry.
At DependableIT we pride ourselves on delivering world class customer experiences during every contact. Our suite of services includes, but is not limited to, customer service, inbound sales, technical support, and premium technical support.
We’ve been in business for 15 years and the business process outsourcing environment is highly competitive. Over the past seven years, we’ve really excelled in the industry and won multiple Service Quality Management Awards. 2013 was an amazing year for us. We won both Vendor of the Year and Contact Centre of the Year Platinum from the ICSA (International Customer Service Association).
What are some of the unique challenges and problems that you have with sales?
Our sales cycle tends to be fairly lengthy. PipelineDeals has enabled us to ensure that all our timelines are kept clean, follow-ups and check-ins are completed as necessary, and that we get a clear snapshot of where we are compared to where we want to be on a daily, weekly, monthly and yearly basis. PipelineDeals helps us streamline our communication with our sales prospects and contacts.
Were there any specific features or functions that convinced you to choose PipelineDeals?
Multiple. PipelineDeals is easy to use, easy to update, and completely customizable. I like that I can customize relevant actions for my sales reps and create reports to track their most profitable activities. On top of these great features, the customer service I received from the PipelineDeals was absolutely stellar and greatly exceeded the experience I had with their competitors.
How do envision PipelineDeals helping your business?
Our sales team has tripled in size since last year. With this growth, it’s extremely important that our CRM is clean, easy to use, and easy to understand for all levels – sales reps, managers, and executives. PipelineDeals has made it possible to keep everyone on the same page with what’s happening and keep our contacts and calendars up to date.
Would you recommend PipelineDeals to other people in your industry?
Absolutely. PipelineDeals has exceed my expectations since day one. Each time I’ve spoken with a team member at PipelineDeals they have delivered an amazing customer experience. It’s very clear they care about their customers and enjoy assisting them.